Support Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Solution Warranty

  • Each ticket that you send to our technical help and support team will be answered within less than 60 mins. All general inquiries shall be resolved right away. Nevertheless, if the help request you have sent calls for the aid of a trained technician, we will forward the ticket to him and will notify you about the hold–off.

  • Top quality support service
  • Top–quality Client Support Service

  • Our client help Department is going to be online for you 24x7x365 to to respond to all support demand tickets that you send to us. We offer tech support for all software that are pre–installed on your web server. These include our custom built Web Site Control Panel, the chosen OS and also the server management panel (with regards to the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • An extensive and consistently updated knowledge base is incorporated into our custom–built Web Site Control Panel. It offers quick tips about how to conduct all the general site control tasks. The Help area features detailed how–to articles and step–by–step video lessons. You can open the Help section by clicking the Help or Video buttons in the right corner of each Control Panel section.