1 hour ticket response
Quick assistance is our highest objective and that’s why we have a team of knowledgeable support engineers who will be happy to offer a swift solution to any question that you may possibly have. Just send your trouble ticket from your Web Site Control Panel and we’ll reply back to you within 1 hour in the worst case scenario. Actually, we work hard and aim for a 20–minute response time.
A First–Rate Support Service
Our help desk staff representatives possess big experience in the Linux cloud web hosting arena and are practiced enough to deliver a prompt solution to your problem. If, however, the case at hand is not within the competence of a customer service technician, the customer support ticket will be sent to a developer or system administrator for further investigation.
An Easy–to–Navigate Help Section
To help you get a quick hint on how to use a certain feature, we have implemented a really intuitive Help section in your Web Site Control Panel. You can search through a vast collection of web hosting account management articles and website management articles, take a glimpse at the F.A.Q. archive or check our how–to video tutorials.