Client Support Channels

  • 1 hour ticket response time
  • A One–Hour Ticket Response Time Guarantee

  • We offer a 1–hour response time guarantee for each trouble ticket or email that you submit to our customer support staff. We will quickly respond to all the common inquiries and forward right away the case to our sysadmins in case any further assistance is needed. If you make use of the Optional Managed Services package, we will perform any of the included tasks at a time that has been discussed with you beforehand.

  • Top quality support service
  • An Excellent Client Care Service

  • Our technical support staff will be available to you 24x7x365 if you require assistance working with our Web Site Control Panel or with any of the apps that we install on your behalf on the dedicated server. And if you need assistance tackling all the ordinary administration tasks on your dedicated server, you can take a look at the Optional Managed Services package, which includes backup hard disk storage space, Operating System updates every week, problem troubleshooting and installation services, server monitoring and rebooting procedures, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Web Site Control Panel was installed by default for each Linux dedicated hosting server. Among its characteristics is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most help articles have video versions that show all the tasks that you can perform in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each Web Site Control Panel section.