The customer support that you will receive from your cloud web hosting provider is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got a technical trouble with an active account. Timely and clear info regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from an actual website hosting supplier not from a reseller. When you acquire a hosting account from a company that doesn't own its servers and it can't access them directly, it is likely that you'll wait for a day or two to have an answer to your question, thus your websites may stay offline for ages. In comparison, a supplier that provides various ways of communication and has a support staff that is available any time can assist you right away and help you limit or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of receiving assistance right away, so our cloud web hosting services feature 24/7 support as well as several options for contact. If you do not have an account yet, you can easily give us a call or come on our live chat and consult with a live representative, to find out about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up getting a service which you can't use effectively. In case you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it requires additional analysis. In contrast to the majority of providers out there, we respond to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services can be accessed round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you can reap the benefits of our 24/7 support services even on official holidays. Your websites will be available constantly and so will we. With a lot of contact options, you can select the best method to get in touch with us and learn more about our services if you do not have an account yet, or request support in case you're already our customer. You can call us, have a chat with a live consultant, send an e-mail message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options feature a one-hour answer time warranty, though it hardly ever takes over 20 min to get assistance no matter the nature of the trouble. With our customer and technical support services, we will be there for you every time you need us, not a few days after that.

24/7 Customer Support in VPS Web Hosting

In case you purchase a virtual private server through us, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local phone numbers in the United States, the United Kingdom and Australia as well as a live chat service. When you're a current customer and you require assistance with a technical issue which requires longer time to investigate or resolve, you can open a support ticket from your billing account or you can send an e-mail message and we will handle the trouble and send you a response within 1 hour. The response time is warranted 24/7, which includes weekends and holidays, still for most problems it takes no more than half an hour to receive support. The support service covers your VPS as well as all the pre-installed software it includes, so in case you need help with third-party apps, you can check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour max answer time warranty, you will benefit from lightning-fast support when you buy a dedicated server through our company. Our customer and technical support teams are available 24/7/365, so when you open a support ticket via your billing account or you send an email message about any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will have a response within the hour, even during holidays. Our ticketing system is the best option if the matter in question requires longer time to be resolved or if it needs to be sent to our administrators, since it is far more convenient to track the communication sent on both sides. For general, sales and billing issues/inquiries, you can phone us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.