If you’re a site owner, a problem may always crop up and it doesn’t necessarily have to be connected with the hosting service itself. For example, something can go wrong when you update an app or some critical content can be modified or erased by mistake. No matter what the essence of the problem is, you’ll have to touch base with the respective help desk team and ask them to restore a backup or to help you solve the problem that you are confronting. How timely they’ll do it will predetermine the amount of time that your websites will be unavailable. For specific websites such as social networking websites or online shops, a frequent unavailability can often mean lost visitors and money. With this in mind, it’s quite important for you to use the services of a company that offers not only a good customer support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed maximum reply time for any ticket that you open or any email that you write is only one hour, even in case you contact us on weekends and official holidays. Regardless of the essence of your problem or inquiry, we will lend a helping hand immediately and will provide you with the necessary info to rectify any problem with your websites. The real response time usually doesn’t exceed fifteen-twenty minutes, which means that you can just forget about waiting for hours on end to get an issue solved or what is even worse than that – waiting around all day only to receive a response that more information is needed whilst nothing is solved. We’ll give you assistance in a well-timed manner because we are aware of just how invaluable time can be in the dynamic electronic world. The 60-minute response guarantee is valid for any technical or billing enquiry that you might have regarding our Linux cloud web hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a technical support ticket through your hosting Control Panel or send an email regarding your semi-dedicated server, you’ll have a response within only one hour. You can get in touch with us whenever you need in regards to general, billing or technical matters and considering the fact that we’re available night and day, you will invariably get help without any delay. Depending on the specific issue or question, we’ll give you more information, solve the complication if it’s been caused by something that is within our reach or advise you on what steps to take in case you need to alter a given setting for a web application that we do not have access to. You can just forget about waiting around for a day for each and every answer. In fact, in the majority of cases we reply to emails and tickets within twenty to twenty five minutes max.