In case you have ordered a web hosting plan and you have some inquiries with regard to a particular feature/function, or if you have run into some predicament and you require help, you should be able to touch base with the respective help desk support staff. All web hosts deploy a ticketing system regardless of whether they offer other ways of contacting them along with it or not, because the easiest way to resolve an issue most often is to submit a ticket. This type of communication renders the replies sent by both parties easy to track and allows the client service staff representatives to escalate the situation in the event that, for instance, a server administrator needs to step in. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you will need to use at least 2 separate accounts to contact the customer support team and to actually manage the hosting space. Constantly switching between different accounts can often be a bore, not to mention the fact that it takes quite a long time for the majority of web hosting providers to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Web Hosting

In contrast with what you may find with a lot of other web hosting providers, the trouble ticket system that we are using with our Linux cloud web hosting is included in the Hepsia Control Panel, which comes with all web hosting accounts. You will not have to memorize several sign-in credentials, since you’ll be able to manage your tickets and the hosting account itself from one single place. So, in case you’ve got an inquiry or come across a challenge, you can contact our client support team on the spur of the moment. Our system comes with a clever search mechanism. This implies that even in case you’ve sent a plethora of tickets over the years, you’ll be able to track down the one that you want without hassles. On top of that, you can check knowledge base guides to dealing with common predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with our company and you would like to contact our technical support team members, you’ll be able to open a support ticket directly from your Hepsia Control Panel instead of using a completely different help desk support platform like you’ll need to do with the vast majority of hosting companies out there. Our integrated ticketing system will enable you to open a new ticket effortlessly and to search through older tickets using a clever search filter. Also, you’ll be able to read the applicable knowledgebase articles that our system will present to you based on the category that you select for your new ticket. You can perform all of the above-mentioned activities without logging out of your Control Panel at any time, which means that in case you come across any difficulty or have a question, you can touch base with our support engineers and solve the problem at hand in no more than sixty minutes via one support platform.